6 Reasons Clients Switch Cleaning Companies: How to Choose the Right Cleaning Company for Your Business
As a business owner, you understand the importance of keeping your facility clean and well-maintained. However, finding the right commercial cleaning company to meet your needs can be a challenge. According to a survey by Facility Executive, 36% of facility managers change their cleaning service provider within the first two years of their contract. So, why do clients switch cleaning companies? The reasons can vary, but poor quality of service, lack of communication, price increases, lack of customization, and poor employee training and management are the most common factors. Understanding these pain points can help you make an informed decision when choosing a cleaning service provider and ensure that you are getting the quality of service you deserve.
Poor Quality of Service: The Top Reason Clients Switch Cleaning Companies
When it comes to commercial cleaning, poor quality of service can have a major impact on client satisfaction. Missed spots, inconsistent cleaning schedules, and improper use of cleaning products are just a few examples of poor service that can lead clients to switch cleaning companies.
For facility managers, a clean and well-maintained facility is not only a matter of aesthetics but also health and safety. In fact, according to the National Safety Council, workplace injuries and illnesses cost US businesses over $170 billion annually.
Therefore, partnering with a commercial cleaning company that provides high-quality service is essential. Cleaning companies can improve the quality of their service by regularly training their staff, using the right cleaning products, and implementing quality control measures. By doing so, they can not only meet but exceed client expectations and reduce the risk of losing clients due to poor service.
Lack of Communication: The Silent Killer of Client Relationships
Lack of communication is another common reason why clients switch cleaning companies. When a cleaning service provider fails to communicate effectively, clients may feel ignored or undervalued. Some examples of poor communication include not responding to emails or phone calls, failing to provide regular updates on cleaning schedules, and not addressing concerns or complaints in a timely manner.
At Projani Solutions, we understand the importance of clear and consistent communication with our clients. We provide a dedicated account manager to serve as the main point of contact for all communication and ensure that our clients’ needs are met. Our team also uses a state-of-the-art communication platform to stay connected with clients and provide real-time updates on cleaning schedules and services.
We believe that effective communication is key to building a strong and lasting relationship with our clients. If you’re experiencing communication issues with your current cleaning company, don’t hesitate to reach out to us for a free estimate and see how we can help.
Poor Employee Training and Management: How Staff Training Affects Client Retention
Poor employee training and management is another reason why clients switch cleaning companies. According to a survey by the Building Services Contractors Association International (BSCAI), 48% of cleaning professionals receive less than eight hours of training per year. This lack of proper training can lead to unprofessional behavior, lack of attention to detail, and an overall decline in the quality of service provided.
Furthermore, cleaning companies that have poor employee management practices may experience higher employee turnover rates. This can result in a constantly changing cleaning staff, which can be disruptive to clients and lead to inconsistent service quality.
At our company, we prioritize employee training and management to ensure that our staff is properly trained and equipped to deliver the highest quality service possible. Our rigorous training programs and employee management practices ensure that our team members are professional, attentive to detail, and dedicated to providing exceptional service to our clients.
Inefficient Equipment and Supplies: The Importance of Using Modern Tools in Cleaning Services
Having the right equipment and supplies is crucial for a commercial cleaning company to provide quality service. The cleaning industry has made significant advances in recent years, with more efficient equipment and better products for germ elimination. Investing in high-quality equipment often comes with a higher price tag, but it’s essential for delivering effective cleaning results.
Unfortunately, some companies may try to cut corners by using outdated equipment, which may compromise the quality of their work. If a cleaning company is unwilling to invest in the necessary equipment, it may be a red flag for their commitment to providing top-notch service. Choosing a cleaning company that invests in its own equipment and supplies is a smart investment for your business’s cleanliness and health. Don’t waste your time and money on a cleaning company that is unwilling to make the investment in its own success.
Inconsistent staff and turnover
Consistency is key when it comes to maintaining a clean and organized facility. However, when working with some cleaning companies, inconsistency can become a major issue. This is often caused by a high employee turnover rate and a lack of proper training. It can be frustrating to have to constantly deal with new faces and to have to train new employees every few weeks or months. It can also lead to a lack of trust between you and your cleaning company, as you never know who will be showing up to clean your facility.
That’s why it’s important to prioritize companies that have a low turnover rate and invest in the training of their employees. By doing so, you can ensure that you’re working with a team that knows your facility well and can deliver consistent, high-quality results. Additionally, look for companies that require background checks and screening to give you added peace of mind. By partnering with a reliable cleaning company that has a consistent team, you can focus on running your business and trust that your facility is in good hands.
Unresolved Issues and Complaints: The Importance of Quality Control Procedures
When it comes to commercial cleaning, quality control is crucial to ensuring a job well done. One of the most common complaints clients have about cleaning companies is the lack of attention to detail and unresolved issues. A good cleaning company should have a system in place to ensure that their employees are consistently delivering high-quality results. This can include management double-checking employee work, as well as regular auditing of cleaning procedures through various methods.
It’s important to choose a cleaning company that values quality control and has a proactive approach to addressing any issues or complaints. This not only ensures that your facility is consistently clean and well-maintained, but it also shows that the cleaning company is dedicated to providing excellent customer service.
In addition to quality control procedures, it’s also important to consider a cleaning company’s response to complaints. How quickly do they address and resolve issues? Do they have a clear process for handling complaints and ensuring customer satisfaction? These are important factors to consider when choosing a cleaning company.
By choosing a cleaning company that values quality control and has a proactive approach to addressing issues, you can have peace of mind knowing that your facility is in good hands. At our company, we prioritize quality control through regular auditing and a commitment to excellent customer service. Don’t settle for a cleaning company that doesn’t take quality control seriously – choose a company that values your business and your facility.
Lack of Trust and Reliability: Building Long-Term Relationships with Trustworthy Cleaning Companies.
Lack of trust and reliability can be a major issue when it comes to choosing a commercial cleaning company. You need a company that you can rely on to consistently deliver quality work and be there when you need them. Unfortunately, some companies make promises that they can’t keep, leaving their clients feeling frustrated and disappointed. It’s important to do your research and choose a company with a proven track record of reliability and trustworthiness.
Look for companies with positive reviews and testimonials, as well as a transparent and honest approach to their services. Additionally, choose a company that values communication and is responsive to your needs and concerns. By doing so, you can ensure that you have a trustworthy partner for all your commercial cleaning needs.